Shipping Policies
We are committed to ensuring that your order is delivered safely and efficiently. Please read our shipping policies below:
1. Processing Time
- Orders are typically processed within 1-3 business days after payment is confirmed.
- Custom or personalized items may require additional time, which will be communicated at checkout.
2. Shipping Methods
- We offer a range of shipping options, including standard and expedited delivery, to suit your needs.
- Shipping providers and estimated delivery times will be displayed at checkout.
3. Tracking Information
- Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your delivery status.
4. Shipping Rates
- Shipping costs are calculated based on the destination, weight, and size of the package. These will be shown at checkout.
- Free shipping may be available for qualifying orders; check our promotions for details.
5. International Shipping
- We ship to select countries worldwide. International customers are responsible for any customs duties, taxes, or fees required by their local regulations.
- Delivery times for international orders may vary depending on customs processing in the destination country.
- For US and UK deliveries, please note that we are not responsible for any additionnal custom fees. Please contact us before your purchase.
6. Lost or Damaged Packages
- While we take great care in packaging your items, we cannot control carrier handling. If your package is lost or arrives damaged, please contact us immediately.
- All our packages are insured until maximum 500 €.
7. Incorrect Address
- Ensure your shipping address is accurate and complete when placing your order. We cannot be held responsible for delays or lost packages due to incorrect addresses.
For any questions or concerns about shipping, feel free to contact us at sou.caprices@gmail.com.